Last Updated: 5th Dec 2023

Thank you for shopping at Rainboww! We want to ensure that your shopping experience is delightful, and part of that experience involves our commitment to delivering your orders in a timely and efficient manner. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time:

  • All orders are processed within 1-2 business days after they are placed. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates and Delivery Times:

  • Rainboww offers various shipping options with associated rates based on the destination and the weight of the package.
  • Standard shipping typically takes 3-7 business days for delivery, while expedited shipping options are available for faster delivery.
  • Shipping rates and estimated delivery times will be displayed during the checkout process.

3. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number allowing you to track your package’s progress.

4. International Shipping:

  • Rainboww ships to select international destinations. International shipping rates and delivery times vary depending on the destination. Customers are responsible for any customs and import duties that may apply in their country.

5. Free Shipping:

  • Rainboww may offer free shipping promotions for orders that meet specific criteria. These promotions will be clearly communicated on the website or through promotional materials.

6. Address Accuracy:

  • Customers are responsible for providing accurate shipping information. Please double-check your shipping address before completing your order. Rainboww is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Delays and Force Majeure:

  • While we strive to deliver your orders on time, there may be unforeseen circumstances such as natural disasters, strikes, or other events beyond our control that could cause delays. In such cases, we will do our best to keep you informed and minimize any inconvenience.

8. Returns Due to Shipping Issues:

  • If your order is damaged during shipping or if there are any other shipping-related issues, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly.

Contact Information:

  • If you have any questions or concerns about our shipping policy, please contact our customer service team at care@rainboww.com.

We appreciate your trust in Rainboww, and we are committed to providing you with an exceptional shopping experience.

Note: This shipping policy is subject to change without notice. Please review the policy regularly for updates.